Terms of Service & SMS Terms

Last updated: November 4, 2026

These Terms govern your use of Missed Haul, operated by Roman Jensen, a sole proprietor doing business as Missed Haul in Los Angeles, California ("Missed Haul," "we," "us"). By signing up for or using the service, you ("Client") agree to these Terms.

1. The service

Missed Haul provides a business phone line that answers your missed calls with an automated AI assistant, captures the caller's job details, and sends you a lead alert text message. Texts sent to your Missed Haul line are forwarded to you as alerts. You contact your customers directly from your own phone; Missed Haul does not text your customers.

2. SMS Terms (Missed Haul Lead Alerts)

  • Program: Missed Haul Lead Alerts. Automated text messages sent to Clients containing new lead details (caller name, phone number, job details) and one-tap links to reply to the caller, plus forwarded texts received on the Client's Missed Haul line and occasional account and service notices.
  • Who receives messages: only Clients who opt in at sign-up by providing their mobile number and checking the consent box. We never send messages to callers or the public.
  • Message frequency varies based on the number of missed calls and texts your business receives.
  • Message and data rates may apply.
  • Opt out: reply STOP at any time to stop receiving messages. You will receive one final confirmation message. Opting out stops lead alerts, so the service will no longer be able to deliver your leads by text.
  • Help: reply HELP for help, or email missedhaul@gmail.com.
  • Carriers are not liable for delayed or undelivered messages.
  • Consent to receive text messages is not a condition of any purchase.
  • Your information is handled as described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

3. Your responsibilities

4. AI assistant and call recording

Calls to your Missed Haul line are answered by an automated AI assistant. Callers are told at the start of each call that they are speaking with an AI assistant and that the call is recorded. You agree not to ask us to remove these disclosures.

5. Fees

Fees are as quoted to you at sign-up and billed monthly unless otherwise agreed in writing. You may cancel at any time; cancellation takes effect at the end of the current billing period.

One-job guarantee: if you do not book at least one job from a Missed Haul lead during your first 30 days of service, tell us within 7 days after that period ends and we will refund your first month's fee. This applies once per business.

6. No guarantee of results

Missed Haul helps capture leads you would otherwise miss, but we do not guarantee any number of leads, booked jobs, or revenue. The AI assistant may occasionally mishear or misrecord details, so please confirm job details with your customer.

7. Service availability

We work to keep Missed Haul running reliably, but it depends on third-party phone, messaging, and AI providers and may occasionally be interrupted. We are not responsible for outages caused by those providers, carriers, or your phone settings.

8. Limitation of liability

To the fullest extent permitted by law, Missed Haul is not liable for indirect, incidental, or consequential damages, including lost profits or lost jobs. Our total liability for any claim is limited to the fees you paid in the three months before the claim.

9. Termination

Either party may end the service at any time. We may suspend service for non-payment or misuse.

10. Governing law

These Terms are governed by the laws of the State of California.

11. Changes

We may update these Terms. Continued use after an update means you accept the revised Terms.

12. Contact

Missed Haul
834 Milwood Ave, Venice, CA 90291
Email: missedhaul@gmail.com